“We made the move from Magento to VS via Optimum in November 2020 and the results have been very positive. The development of the site was professionally managed and, since our launch, revenue has been growing very strongly driven by increased conversion rates and average order values. The relationship between ourselves and Visualsoft feels much more like a partnership compared with a traditional web agency/client relationship. When we want to make bespoke changes to our front-end, for example, the costs involved are very palatable. This encourages us to constantly perfect our web store, which further increases revenue and both Hot Diamonds and Visualsoft benefit as a result.
The shared success principle is so refreshing to be a part of, and we would be very reluctant to revert to a traditional web agency/client relationship having now experienced this much more collaborative model.
Carla is always on the end of the phone offering advice and support and we are looking forward to further growth in the coming months and years.
Adryan Creswell - Head of Commerce