Support

We’re people persons, and our support services reflect that. Every retailer we work with can speak to experts in our UK offices whenever they need to, seven days a week. As well as technical guidance, growth advice, and relationship management, our unrivalled support includes access to our online support system, platform knowledge base, and we offer free training too.

We also deliver varied levels of support depending on your needs including our Enterprise service, which offers premium level relationship management and bespoke developments, underpinned with service level agreements.

If you’d like to know more about how we take care of our clients, get in touch today.

Multi-disciplined, agile support teams

Our support teams include experts from multiple disciplines, to make sure the right people are on hand to offer the help or advice that you need, when you need it. The retailers we work with benefit from the combined knowledge and experience of our Account Managers, Technical Advisors, Front End Developers, Developers and Marketeers, who work together to deliver an outstanding service.

visualsoft’s support service has allowed us to maintain the global online presence needed by an international brand.

Helping you to grow

As part of our support services, we also proactively work with retailers with the aim of achieving continued growth. Our Business Growth team includes experts with direct experience of selling online, who are on hand to help you increase sales via further functionality and multi-channel opportunities.

The team also offers advice on third party software solutions that are integrated with our platform, to help you determine which of our partners is the right fit for your business.

Client focussed solutions

Client centric support solutions

The retailers we work with play a huge part in shaping our services. Our support teams are driven by client satisfaction which we measure via a number of key performance indicators, and we proactively gather, and act on, service feedback from our clients. We also add new and improved functionality to our platform as part of our client driven roadmap.

Pulsant

Cloud Based Hosting

Our entire platform, and every store built on our platform, is hosted on a private cloud powered by Pulsant. This stable solution is provided as part of our support package, and gives our clients over 99% uptime.

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Our Work